About Us


The Value of Cooperative Ownership (Members)

Credit Unions are owned by their members. As an owner, each member has an interest in the success of the credit union. Members express their concerns and interests by choosing who will represent them on the Board of Directors. Board members are selected from among the membership. The Board sets the strategic direction for the organization, provides guidance to management, sets policy and interest rates, and assures there is oversight of the daily operations through an internal audits (Supervisory) committee.

Eligibility for Central Vermont Medical Center, Inc. Credit Union (CVMCCU) membership is defined in the Credit Union by-laws as follows:

“The field of membership shall be limited to: Employees of Central Vermont Medical Center, Inc. members of the Medical Staff, members of the Board of Trustees, members of the Board of Directors, Auxiliaries, Employees of Central Vermont Medical Center, Inc. Credit Union, immediate families of the eligible members, and Household Member as defined by Regulation B-96-2, and any organizations comprised of the most part of the same people.”

Each member of CVMCCU is required to maintain an ownership interest consisting of one regular share account with a minimum balance of $25.00. The regular share account represents the ownership interest of the member. Regular share accounts earn interest, and the rate paid on these accounts is periodically set by the Board of Directors.

Qualified to become a member? Please apply. “How to Join.”

back to top

History

The Credit Union came into being when nine employees of the Central Vermont Hospital petitioned the Commissioner of Banking to approve their application to form a credit union. On March 19th, 1970 the Articles of Association were submitted to the Commissioner’s office, and the application was approved by the Commissioner on April 2nd, 1970.

The organization was chartered as the Central Vermont Hospital Employees Credit Union. In 1973 members voted to change the name to Central Vermont Medical Center, Inc. Credit Union.

In the early years Lucille Carrier ran the entire operation from a small room in the “basement office complex”, in an area just outside the human resource department. Longer term members may also remember Lynn Tattersall and Susan Golden as former Credit Union Managers.

As the business expanded so did the need for space and staff. The Credit Union has relocated three times since 1970, taking up residence in its present offices in the fall of 2006. The current staff of three meet the needs of 1,500 members.

Although the Credit Union operates out of a single location, members have access to their funds, and accounts anywhere in the world. The Credit Union offers ATM services at two locations in the hospital and is a member of the Falcon network a provider of ATM services throughout the state and beyond. Our web site provides members with access to all their accounts, along with the ability to transfer funds between accounts, and pay their bills electronically.

The financial services industry has changed dramatically since the inception of the Credit Union. Our core values haven’t changed, we are here for the benefit of the members. Two of the charter members of the Credit Union continue to use our services; in fact we continue to meet the needs of our first member.

back to top

Board of Directors

The Board consists of seven members. All members of the Board were elected from among the membership. The current members of the Board are:

  • Karin Morrow, Chairperson
  • Steve Trepanier, Vice Chairperson
  • Susana Williams, Treasurer
  • Connie Filiault
  • Careen Floyd
  • Kelly Foy
  • Kelly Holland

back to top

Hours of Operation

The Credit Union is available to members from 11:00 a.m. to 4:00 p.m. Monday through Friday. The office opens at 9:30 a.m. on paydays at the medical center.

back to top

Locations – Office and ATM Machines

The office is located on the lower level of Central Vermont Medical Center, just beyond the cafeteria. There is an ATM available on the first floor of the medical center near the exit to the parking lot. A second ATM is located in the office vestibule – lower level of the medical center just beyond the cafeteria. The Credit Union is a member of the Falcon network of ATM’s. Click on “Find an ATM.”

The physical address for the office is 130 Fisher Road, Berlin, Vermont 05602.

back to top

Contact Information

Web site Address: www.cvmccu.org
Member services e-mail: memberservices@cvmccu.org
Telephone (general number): 802.371.4211
Fax number: 802.371.5359
Address: 130 Fisher Road, Berlin, Vermont 05602

back to top

Credit Union Staff and Duties

Member Service Representative: Jessica Burns
Jessica is responsible for meeting the day to day needs of our members.   She joined our staff in November 2012.

Loan Officer: Carole Sollace
Carole is responsible for the evaluation and decision making process for member loan requests, and also meeting the day to day needs of our members. She has extensive experience in financial services. She has been a member of the staff since 2005.

Manager: Susana Williams
Susana is responsible for the day to day operation of the Credit Union. As the senior member of the team, one of her responsibilities is the management of long term complex member loan relationships. She has extensive banking and credit union experience. She has been a member of the staff since 1999. Susana is also the Treasurer of the organization, and a member of the Board of Directors.

back to top

Mission Statement

Central Vermont Medical Center Credit Union will strive to consistently exceed member expectations by delivering affordable products, innovative technology and convenient financial services.

back to top